What happens when you avoid a difficult conversation?
The short answer is that when leaders avoid a difficult conversation, organizations suffer. When I’m brought in to help with […]
Category: Communication
Communication Breakdown: Why we can’t get along
I’m often called into a situation where a communication breakdown has occurred. People have stopped talking to one another or […]
Conflict in a time of Coronavirus: Dealing with the doubters
Does any of this sound familiar: Coronavirus is being blown out of proportion. The flu kills more people every year. […]
Why we can’t get along: Intent/impact assumption
It is a cliche that “poor communication” is at the root of much conflict. One particular form of poor communication […]
When Mr. Spender Met Ms. Saver
When Harry met Sally it seemed like their differences complemented one another. He loved it that she was responsible and […]
How to Give Embarrassing Feedback
My husband came home from the gym the other day and told me that his trainer was briefly delayed. Apparently […]
Asking for an Apology (Part 2)
One of the most popular posts on this blog is one I wrote more than two years ago, about asking […]
Apologies 201 (Advanced Course)
I wrote about apologies last January, and it seems like a good time to revisit the subject. You can find […]
Inflation Alert: The Language of Violent Conflict
Around the time when Justin Trudeau announced his candidacy for leadership of the Liberal Party of Canada, I remember seeing […]