Why we can’t get along: Intent/impact assumption

It is a cliche that “poor communication” is at the root of much conflict. One particular form of poor communication that I often see is the “intent/impact” assumption.

What this means is that when a person’s actions have an impact on us, we tend to assume that they intended their actions to have that impact. If we feel disrespected, we assume that actions were intentionally disrespectful. If we are inconvenienced, we assume that the other person intended the inconvenience, or at the very least didn’t care that we were inconvenienced.

Luckily, there is a way to overcome the intent/impact assumption and I discuss it in the video.