I’m often called into a situation where a communication breakdown has occurred. People have stopped talking to one another or refuse to talk without the presence of a manager or third party.
The reasons why this might happen are… countless. In this video, I talk about reasons to keep talking, or to resume talking if you have stopped.
The goal of resuming a conversation is not necessarily to change the other person’s mind. That might not be possible. But what is often possible, in the face of disagreement, is mutual understanding and respectful acknowledgement of one another’s position. And that can happen only with discussion.
If you’re in a silent stalemate – with a friend, relative, neighbour, or business associate – try re-starting the conversation. Maybe start by sending a link to this video.